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Technician jump-starting a car battery

Battery Boost & Jump Start

Car won't start? City Tow Truck comes to you anywhere in Greater Vancouver to boost a dead battery, Monday to Saturday from 8am to 11pm. If the battery won't hold a charge or the problem is something else, we can tow you straight to a shop.

Is it the battery?

Quick check before you call

Turn the key to ACC or ON (or press start without your foot on the brake). If the dash lights are dim or don't come on, and you hear clicking or nothing when you try to start, the battery is the likely cause.

If the lights are bright but the engine won't crank, it could be the starter, alternator or another fault. We'll still try a boost — and if that doesn't work, the flatbed can take you to a shop.

Common reasons a battery dies

  • Headlights or an interior light left on
  • The car hasn't been driven for a few weeks
  • Cold snaps, which reduce battery capacity
  • An aging battery — most last about four to five years
  • A charging-system fault, such as a failing alternator

After the boost

Keep it running

  • Drive for at least 20–30 minutes so the alternator can recharge the battery.
  • Avoid short trips for the rest of the day.
  • Have the battery and charging system tested soon — many parts stores do it free.
“Had to jump start my car in Richmond… so friendly and reassured me what steps I needed to take after jump starting my car as it was my first experience. Also suggested that I have the battery checked out.”
Yann L. · Customer review

FAQ

Battery boost questions

Can you boost a car in an underground parkade?

Usually, yes — we carry a portable jump pack, so we don't need to bring the truck inside.

Can you boost a hybrid or EV?

Many hybrids and EVs have a 12-volt battery that can be boosted following the manufacturer's instructions. If not, we'll tow it on the flatbed.

Do you replace batteries?

No. If the battery needs replacing, we can tow you to your mechanic or a battery retailer.

Mon–Sat 8am–11pm

Stuck? We'll get you moving.

Call or text 604-265-5888 for an upfront quote and an honest arrival time. Flatbed towing and roadside help across Greater Vancouver.