Straight answers about booking a tow, prices, payment, insurance claims and what we can carry. Still unsure? Call or text 604-265-5888.
Booking
Monday to Saturday, 8am to 11pm. We're closed on Sundays. Outside those hours you can text us or send a request online and we'll reply first thing when we open.
Most calls are reached in 30 to 60 minutes. Traffic, bridges and weather all play a part, so we give you an honest ETA when you call and let you know when we're close.
Yes. Scheduled tows are common for shop drop-offs, moves, auction pickups and newly imported cars. Text or call with the date, time and both addresses.
Your pickup location (or a map pin), where the vehicle is going, the year, make and model, and what's wrong — especially whether it rolls and steers. That's enough for an exact quote.
Yes. Text 604-265-5888 with your location and vehicle, and we'll text back a price and ETA. You can also use our online request form.
Usually, yes. If you're stranded with your vehicle, there's room for one passenger in the cab. Let dispatch know when you book.
A local tow is a hook-up fee plus a per-kilometre rate for the distance, plus GST. We give you the total before we dispatch, so there are no surprises at drop-off.
No. Every tow we do is on a flatbed, so EVs, AWD and luxury cars cost the same as any other car.
Major credit cards, cash or Interac e-Transfer, paid at drop-off. We email you an itemized receipt.
Usually, yes, within our service area. You'll need proof of ownership. See scrap car removal.
Insurance
Yes. Every job comes with an itemized receipt you can submit to ICBC, BCAA or your roadside plan. Whether you're reimbursed depends on your coverage, so check with your provider.
Wherever you choose — your home, your mechanic, a body shop or an ICBC claim centre. It's your decision, not ours.
If anyone is hurt, call 911 first. For other collisions, exchange details with the other driver, take photos, and then call us for the tow.
Vehicles
A medium-duty Hino flatbed. Your vehicle rides with all four wheels off the road, which is the safest way to move EVs, AWD vehicles, lowered and classic cars.
Yes. Motorcycles are strapped down on the flatbed with soft ties. See motorcycle towing.
Many parkades are too low for a flatbed. If the car can be pushed or winched up to street level, we load it there. Tell us the clearance if you know it.
No. We're a flatbed company for cars, SUVs, light trucks, vans, motorcycles and small equipment. For heavy vehicles, you'll need a heavy-duty towing company.
No, we don't offer fuel delivery. If you've run out of gas, we can tow you to the nearest station.
Service area
All of Greater Vancouver, including Richmond, Vancouver, Burnaby, New Westminster, Surrey, Delta, Tsawwassen, White Rock, Coquitlam and Port Coquitlam. See all service areas.
Yes. We quote a flat trip price that includes ferry fares and tolls. See long distance towing.
No. City Tow Truck doesn't impound vehicles or patrol parking lots. Our towed car help page explains how to find your car.
Mon–Sat 8am–11pm
Call or text 604-265-5888 for an upfront quote and an honest arrival time. Flatbed towing and roadside help across Greater Vancouver.
