Privacy Policy

Last updated: October 28, 2026

City Tow Truck ("we", "us") respects your privacy. This policy explains what personal information we collect when you use citytowtruck.com or contact us, how we use it, and your choices. We handle personal information in line with British Columbia's Personal Information Protection Act (PIPA).

What we collect

• Details you give us when you call, text, email or use our request form: your name, phone number, pickup and drop-off locations, vehicle details and notes.
• Your device's location, only if you tap "Use my current location" on the request form and allow it in your browser.
• Payment details needed to take payment at drop-off. Card payments are processed by our payment provider; we don't store full card numbers.
• Basic technical information when you visit the site, such as your IP address, browser type and pages viewed.

How we use it

• To quote, dispatch and complete your tow or roadside service.
• To contact you about your request by phone, text or email.
• To send you a receipt and keep records for accounting and insurance claims.
• To protect our website and request form from spam and abuse.
• To understand how the website is used so we can improve it.

We don't sell your personal information, and we don't use it for marketing unless you ask us to.

Text messages

When you submit a request online, the details are sent to our dispatcher as a text message. If you tick "OK to text me", we may text you about that request. Message and data rates may apply. Reply STOP at any time to opt out.

Service providers we use

• Twilio, to send and receive text messages.
• Cloudflare Turnstile, to check that form submissions come from a person and not a bot.
• Our website host and email provider, to run the site and deliver form notifications.
• Google Maps, when you open a map link or share a location link.

Some of these providers may store or process information outside Canada, including in the United States.

Cookies

The site uses cookies and similar technology that are needed for it to work and for spam protection. If we use analytics, it is to measure things like which pages are visited and how many people tap to call. You can block or delete cookies in your browser settings.

How long we keep it

We keep request and job records only as long as we need them for the service, our accounting and legal obligations, and any insurance claim. Spam and abandoned form data is deleted regularly.

Your choices

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw consent for texts at any time. Email [email protected] or call 604-265-5888.

Changes

We may update this policy. The date at the top shows when it last changed.