Last updated: October 28, 2026
These terms apply when you use citytowtruck.com or book a tow or roadside service with City Tow Truck. By booking a service, you agree to them.
We quote a total price before we dispatch, based on the information you give us. If the job turns out to be different — for example, a different location, a vehicle that doesn't roll, difficult access or long waiting time — we'll tell you about any change in price before we continue.
Payment is due at drop-off or when the service is complete, by major credit card, cash or Interac e-Transfer. GST is added to all services. We provide an itemized receipt.
Please let us know as soon as possible if you no longer need us. If the truck is already on its way or on site, a call-out fee may apply. We'll tell you the amount before you book.
We load and secure every vehicle with care. If you notice any damage you believe we caused, please tell us at drop-off or as soon as possible afterwards, with photos, so we can look into it.
We don't deliver fuel, impound vehicles or enforce parking. We don't tow heavy-duty vehicles such as buses, large trucks or RVs.
The information on this website is general and may change. Online requests are not confirmed until we contact you. For anything urgent, call 604-265-5888.
Questions about these terms? Email [email protected] or call 604-265-5888.
