Quick answer: you call or text with your location and vehicle, get a price and arrival time, we load the car onto a flatbed and strap it down, drive it where you choose, and you pay at drop-off and get an emailed receipt.
If you’ve never needed a tow before, it helps to know what happens next. This is exactly how a tow works with City Tow Truck.
1. You call or text
Call or text 604-265-5888, or use our online request form. We’ll ask:
- Where you are: an address, intersection or a map pin.
- Where the vehicle needs to go.
- The year, make and model.
- What’s wrong, and whether it rolls and steers.
- Anything that affects loading, like an underground parkade or a lowered car.
2. You get a price and an arrival time
We give you the total price, including GST, before we dispatch. Most calls are reached in 30 to 60 minutes, depending on traffic and where you are. We’ll text or call when we’re close.
3. While you wait
Stay somewhere safe. If you’re on a busy road, stay off the roadway. Remove valuables, and find your keys and any wheel-lock key. Read staying safe while you wait for a tow.
4. We load the vehicle
On arrival, we check the vehicle and the spot it’s in. The flatbed bed tilts down to the ground, and the vehicle is winched up onto it, or driven on if it runs. We strap it down at the wheels, so the suspension isn’t compressed and nothing touches the body. All four wheels are off the road for the whole trip.
5. The drive
Usually there’s room for one passenger in the cab, so you can ride along. Let us know when you book.
6. Drop-off and payment
We unload the vehicle where you asked, and you pay by credit card, cash or Interac e-Transfer. You get an emailed, itemized receipt you can use for ICBC, BCAA or your roadside plan.
How long does the whole thing take?
For a local tow in Greater Vancouver, plan for about an hour or two from your call to drop-off: up to an hour for us to arrive, 10 to 20 minutes to load, and the drive itself.
Ready to book? See flatbed towing or call 604-265-5888.