Quick answer: choose a company that gives you the total price including GST before it dispatches, an honest arrival time, a flatbed if your car needs one, the payment method you want, an itemized receipt, and has recent reviews you can read.
When your car breaks down, it’s tempting to call the first number you find. Asking a few questions first can save money and stress.
Questions to ask before you book
- What’s the total price, including GST? Some low quotes leave out distance, hook-up or surcharges until drop-off.
- When will you get here? An honest ETA is more useful than a promise that turns into a two-hour wait.
- Will it be a flatbed? Important for EVs, AWD, lowered and luxury cars. Read flatbed vs wheel-lift.
- How do I pay? Check they take the card or payment method you have.
- Will I get an itemized receipt? You’ll need one to claim from ICBC, BCAA or your roadside plan.
- Can I ride along? Useful if you’re stranded with the car.
Check the reviews
Look at the company’s Google reviews. Recent reviews that mention arrival times, prices and how the car was handled tell you more than the star rating alone. Read our reviews.
Local matters
A company based near you usually arrives faster and knows the area — the bridges, the parkades and the shortcuts around rush hour. City Tow Truck is based in Richmond and covers all of Greater Vancouver.
Red flags
- A tow truck that shows up when you didn’t call one.
- No price until the car is already loaded.
- Pressure to take your car to a shop you didn’t choose.
- Cash only, with no receipt.
Know what you’re paying for
See how towing prices work in Greater Vancouver.
Questions? Call or text 604-265-5888 and we’ll answer them straight.